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Whether "difficult" people are coworkers, employees, or supervisors, interpersonal conflicts can greatly reduce performance, productivity, and morale. This workshop shows proven, positive, and practical techniques for dealing with nine types of "difficult" people. It includes assessment tools, role-plays, videos, and action plans for solving workplace problems.
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Workshop Objectives:
- Six types of difficult people and practical strategies to deal with each
- Ways to maintain control in really challenging situations
- Highly effective techniques—even in worst scenarios
- Actual words to use to get your way with the most difficult personalities
- Defusing tense conflicts in teams
- Understanding what motivates difficult people
- Skillful listening and questioning techniques to defuse conflicts
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How You Will Benefit:
- Avoid the traps set by difficult people
- Learn the winning words to defuse conflicts
- Strategies for tough situations with customers or co-workers
- Manage more effectively—even with difficult staffs or teams
- Be more confident in groups
- Increase support for your ideas in non-confrontational ways
- Build greater team productivity and creativity
- Enhance your professional credibility and respect
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Delivery Options